Purpose of the Role:

You will act as the first point of contact for all students, parents and visitors to the school, assisting with queries, providing information, and offering general advice and guidance in a timely and effective manner.

Main Duties:

• Provide a front-line reception service to visitors of the school, students and staff;
• Uphold the school’s safeguarding arrangements, ensuring signing in and out procedures are adhered to by visitors, students and staff, and that visitors are made aware of all relevant health and safety information;
• Operate the telephone switchboard, dealing with incoming calls to the school; 
• Open and distribute incoming post;
• Handling deliveries to the school, ensuring they are processed and distributed efficiently; 
• Deal with outgoing post, delivering it to the Post Office daily;
• Maintain sufficient credit on the franking machine to meet the demands of the school and changes in postal regulations;
• Manage students representing the school as the face of QEGS in the reception area;
• Be the first point of contact for parents/carers reporting student absence;
• Be the first point of contact for parents/carers reporting student absence and update the school’s management information system accordingly;
• Register students arriving late;
• Ensure registers and school attendance are completed accurately and on time, liaising with staff as necessary;
• Follow up unexplained student absence with parents/carers in a sensitive and timely manner;
• Develop and maintain positive relations between the school, parents and students;
• Support school events, as required.

METHODS OF WORKING

The post holder must:

• Maintain confidentiality and observe data protection and associated guidelines where appropriate;
• Maintain an awareness of Safeguarding Children and Child Protection;
• Understand and comply with the Trust’s Health and Safety Policy in the performance of their duties and responsibilities;
• Carry out the duties of the post in compliance with the academy’s Equal Opportunities Policy;
• Understand and comply with all other relevant academy policies;
• Take an active part in appraising their own work against agreed priorities, targets, professional development and supervision arrangements;
• Undertake any necessary training associated with the duties of the post;
• Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.

Why work for us?

• At QEGSMAT, we value the hard work and dedication of our team members, and as such we believe that progression should be a simple process. That’s why we are proud to offer an Automatic Pay Review program, rather than the traditional annual pay and performance review, as part of our comprehensive benefits package.
• Continual access to CPD opportunities. QEGSMAT works with a large number of organisations to develop staff to fulfil their aspirations and potential. We are committed to providing first-rate training and development to all our staff within this evolving Trust.
• We are committed to promoting equality, challenging discrimination, and developing community cohesion. We welcome applications from all sections of the community.
• All staff have access to our Employee Assistance Programme which provides confidential, independent and unbiased information and guidance 24/7. This can also include bespoke counselling sessions for staff if needed.
• All roles are subject to nationally agreed terms and conditions of service.
• Access to the Local Government Pension Scheme (LGPS) with employer contributions of 23.4% for Derbyshire support staff.
• Family-friendly policies.
• Access to Flu Vaccines.
• Opportunity to work flexibly.
• Access to 750+ discounts on everyday essentials via our benefit package with Vivup